FAQ
Between the lines:
Where can I learn more about an item?
The product description is chapter 1 - everything you need to know is in drop down menus on the products page. For further questions about sizing, materials or the finer details, email loreandthreads@gmail.com with the product name and enquiry.
Will there be new designs?
Every good story deserves a sequel… and yours is in the making. We’re hoping for a new chapter of bookish designs in Winter 2027. Until then, consider this your little teaser… the best stories are always worth the wait.
Will the original designs still be available in 2027?
Missed out on your favourite chapter in 2026? All original Lore and Threads designs will still be available when the next chapter begins.
Just a little reminder that 15th November 2026 is your last chance to order before we close our online store for maternity leave on 1st December. So if there’s a pair you’ve been eyeing off, now’s the time to make them part of your story!
Your order's next chapter:
Can I change my order or delivery address?
Spotted a plot twist? Email loreandthreads@gmail.com as soon as possible with your order number and the details you would like to change. We will check what is possible, but changes cannot be guaranteed.
My order confirmation has gone missing. Where should I look?
Check your spam or junk folder first. Sometimes an email wanders into the wrong chapter. Still no sign? Email us with the name and email address used at checkout so we can help look into your order.
From our story to your doorstep:
Delivery times and shipping
All slippers are shipping within 3 business days. Please allow a further 7 before you will step into your story.
Planning for a special occasion or a particular reading day? Email us with your destination and the items you are considering. If you need your parcel by a certain date, please check with us before ordering so you can plan your next chapter.
Where is my parcel on its first adventure?
If you have received tracking information, follow that trail for the latest delivery updates. If the trail goes quiet or you need a hand, email us with your order number and we can help look into it.
When the plot needs a little help:
What if something is not right with my order?
An unexpected plot twist is best kept to the books. If there is a problem with your order, email us with your order number and a description of what happened. For damaged or incorrect items, include clear photos of the item and packaging to help us investigate.
Who can I contact about a return or exchange?
If your purchase is not the match you had in mind, email loreandthreads@gmail.com with your order number and what you would like help with. We can advise on the next steps for your purchase. Wrong sizing can not be exchanged or refunded.
Still a loose thread?:
We would love to help tie it up. Email loreandthreads@gmail.com with your question. If it is about an existing order, include your order number so we can pick up the story in the right place.
